Slow Payments? High Fees? Poor Support?
Your payment solution should help your business grow. Not frustrate your staff and customers.
Lower
Merchant fees on every transaction
Seconds
Faster transaction processing
Local
Australian-based support
Integrated
Automatic POS reconciliation
The Challenge
Payment problems aren't just annoying — they're expensive.
Every slow transaction, every dropout, every unsupported terminal failure — it all adds up. Slow payments mean longer queues. Longer queues mean frustrated customers. And frustrated customers don't come back.
Then there are the fees. If you haven't reviewed your merchant rates recently, you're almost certainly paying more than you should. Hidden surcharges, inflated percentages, and confusing statements make it hard to know what you're actually paying.
And when something goes wrong — because it always does — you need support that actually helps. Not a 45-minute hold to an overseas call centre.
The Hidden Cost
Every payment problem has a price tag.
You might not see it on a single transaction. But over a year, the costs are significant.
High Merchant Fees
Every transaction costs more than it should. Over a year, that's thousands of dollars in unnecessary fees.
Slow Terminals
Customers wait. Queues build up. Staff get stressed. And during peak periods, some customers simply leave.
Dropouts
Transactions fail mid-payment. Customers retry, get frustrated, and sometimes abandon the purchase entirely.
Support Issues
When your terminal goes down, you're on hold for 45 minutes to an overseas call centre. Every minute costs you sales.
Connection Problems
Internet dropouts mean you can't take card payments at all. No backup, no failover, no revenue.
Reconciliation Issues
Payments don't match your POS records. Staff spend hours every week tracking down discrepancies.
What Good Looks Like
What good payment systems look like.
Fast
Transactions process in seconds. Customers aren't waiting. Queues stay short.
Integrated
Connected to your POS. No double entry. Automatic reconciliation. Every payment matched to a sale.
Reliable
Failover connectivity. Offline capability. Your terminals work even when the internet doesn't.
Affordable
Competitive merchant rates. Transparent statements. No hidden fees or surprise charges.
Supported
Local Australian support. Real people who know your business. Fast response when you need it.
Scalable
Works for one location or fifty. Unified reporting across every site. One provider, one relationship.
How Surpass Helps
Payment solutions built for Australian businesses.
EFTPOS
Modern, fast EFTPOS terminals that process payments in seconds — not minutes.
Integrated Payments
Payments that connect directly to your POS. No double entry, no reconciliation headaches.
Online Payments
Accept payments on your website, through QR codes, and via online ordering — all in one system.
Merchant Facilities
Competitive merchant rates tailored to your business volume and transaction type.
Payment Gateways
Reliable payment gateways with failover connectivity that keeps you trading.
Competitive Rates
We review your current rates and negotiate better ones — saving you money on every transaction.
Local Support
Australian-based support. When something goes wrong, you talk to a real person — not a call centre overseas.
Multi-store Payments
Unified payment reporting across every location. One provider, one dashboard, full visibility.
Check your EFTPOS rate before you switch.
Suncorp Bank Merchant Facilities are closing from 11 December 2026. See what merchant rate your business may qualify for — before you choose your next provider.
0.95%*
Rate from
FREE*
Terminal
$0*
Rental/mo
FAQ
Frequently Asked Questions
Stop losing money to bad payments.
Book a FREE Payment Assessment. We'll review your current setup, identify where you're losing money, and design a payment solution that works for your business.